General & press queries
To make a complaint
Or, if you're not satisfied with our response you can email the Financial Ombudsman here.
For all other help
Queries about your policy
I need to make a claim
The easiest way to make a claim is through this link: buy.pluto.travel/start-claim.
We’ll send you a list of personalised claim links so you can select the one you need, and then submit your claim online in less than 10 minutes. You can always email us if you need help at:
I've already made a claim
Our claims partner will always provide you updates directly, but if you want to get in touch
with them, you can email at:
Or, you can call them directly: +44 (0) 1242 218 921 (Monday to
Friday 9am to 5.30pm). Make sure to give them your Pluto policy number when you get in touch.
For emergency help
Call our 24/7 assistant provider free on: + (1) 416 642 7303
Or, direct local number (Canada): + (1) 866 288 7730